Project Management
Our well defined and tested methodologies and tools provide our clients with the benefits of both an agile implementation capability, as well as a predictable waterfall project management approach. We use Clarizen, the leading Cloud based project management solution which provides an on-line environment driving effective resource management and real time collaboration.
Change Management
We are passionate about change management and believe it to be one of the most important elements of any program. Our offering covers the design and development of company wide strategies, through to individual elements including communications planning, training and adoption programs.
Managed Services
Making the most of your Salesforce.com solution relies upon two things; an active user community and a solution that changes with your business needs. We have proven experience and expertise in assisting clients to maximise their investments in Salesforce.com and associated Cloud technologies.
CRM Strategy
Every business aims to maximize short, medium and long-term sales and profitability by responding proactively to customer needs. Accurate targeting, effective interaction, and clear needs assessment are critical in achieving this. We can help you build a road-map which facilitates a customer centric focus, and enables you to deliver against your business goals.
Business Process Design
Reviewing existing processes to identify areas for improvement, or developing new processes to support a strategic change? Designing business processes which are aligned with corporate strategy, and drive operational excellence, is key to achieving sustainable improvement. We have a successful track record in automating key business processes, and implementing a process-focused approach within clients across a range of business sectors.
Customisation
Use our highly professional specialists to help you obtain the most from your Salesforce.com investment. We have the experience to understand and interpret your business requirements and ensure the correct capabilities of the platform are utilised to best effect. We require all of our experienced consultants to achieve and regularly maintain their certifications - especially important with fast moving technologies such as Salesforce.com
Data Management
Every successful transition to Salesforce.com starts with a proven data strategy that ensures precision and mitigates risk around the three major phases; cleansing, migration, and integration. Using a range of proprietary tools including Informatica Cloud and Data Scout, our experienced data team can help you minimise the risks and reduce the costs of your move.
Integration
Integrating Salesforce.com with existing systems is a powerful way to prevent duplicate data entry, automate business processes, and provide real-time visibility into critical information. Leverage Titanium Fire’s integration team to design your overall Salesforce.com’s application integration strategy.
App Development
We work with Mansa Systems, a leading Salesforce.com Partner, to provide cutting edge development capabilities. Their expertise in cloud computing technology enables us to develop tailored solutions for you; on-time and on-budget. Join the +100000 companies that trust the Force.com platform and build applications that are Proven, Social, Agile, and Mobile. Move your aging Access database application to Database.com.
Health Check
A certified consultant will work with you to review the performance and utilisation of your Salesforce.com implementation. Where our thorough analysis identifies potential areas for optimisation or enhancement, we will provide practical recommendations to help you derive higher ROI from your investment. This service is also a prerequisite for our Managed Service offering.